Conflict resolution, being a team player, and other stupid clichs with Sgt. Betsy Brantner Smith

About a decade ago, my husband and I jointly authored our first police management article, “Avoiding the Abilene Paradox,” for Police Chief  magazine. We received such great feedback from that article that I began an unofficial, on-the-job study of the important role of conflict in successful organizations. I used some of what I had learned in 2004 when I presented a class called “Beyond The SWAT Team: Developing and Utilizing Teams Throughout Your Agency,” at the American Society of Law Enforcement Trainers conference.  This is a class we continue to update and teach today. Using true conflict to build and strengthen a team, a unit, a shift, or an agency tends to be underutilized and misunderstood in police work and the private sector.

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